ANALISIS KUALITAS PELAYANAN PENDIDIKAN DALAM MENINGKATKAN EVALUASI BELAJAR PESERTA DIDIK DI MTS AHLIYAH 1 PALEMBANG

Abstract

This research is entitled "Analysis of the Quality of Education Services in Improving Student Learning Evaluation at MTs Expertyah 1 Palembang". The purpose of conducting this research is to find out how the quality of educational services is at MTs Ahliyah 1 Palembang and to find out how to improve student learning evaluations at MTs Ahliyah 1 Palembang. Data collection methods used in this study were observation, interviews, documentation and questionnaires. The research model is a quantitative research model and this research was carried out by distributing questionnaires to 65 respondents to the students of MTs. The sampling method used is the slovin formula. The results of the research discussion are the results of the data obtained from the questionnaires distributed to the respondents. It can be seen that the average results of the percentage interpretation of scores from service quality are based on 5 (five) indicators, namely tangible (physical evidence) 94,8% "very high", reliability ( reliability) 92.1% "very high", responsiveness (responsiveness) 94.3% "very high", assurance (insurance) 91,2% "very high" and empathy (empathy) 95% "very high". And the results of the average percentage interpretation of scores from learning evaluations are based on 3 (three) indicators, namely the cognitive domain (brain ability) 89.5% "very high", the affective domain (attitude) 93.1% "very high" and the psychomotor domain (skills) 95.1% "very high".