UPAYA MENINGKATKAN PROFESIONALISME KARYAWAN PADA HOTEL GRAN NIKITA PRABUMULIH

Abstract

A hotel is a company or business entity that provides stay services for people who travel. Managed by the owner or owner with bed service along with food and beverage facilities and other complete facilities. To be able to use the services provided by the hotel owner, one must pay a predetermined rate or price. One of the mainstays of Prabumulih City tourism is the hotel business. Hotel Gran Nikita is one of the many hotels in Prabumulih that also contributes to the world of tourism and Prabumulih's regional income, when at the Hotel Gran Nikita Prabumulih, the author observed that the inflow and outflow of consumers and customers of Hotel Gran Nikita were quite adequate. However, the authors found that there were complaints from consumers regarding several problems, one of which was customer complaints about the AC (Air conditioner) being not cold enough and the bath-up leaking, this situation could be caused by the lack of professionalism of the employees who handled it.