ANALISIS PENGELOLAAN ORGANISASI PERANGKAT DESA/KELURAHAN DALAM PENYELENGGARAAN PELAYAN PUBLIK PADA KECAMATAN SEMATANG BORANG KOTA PALEMBANG

Abstract

People in general expect good, friendly service, affordable service costs and fast processing times. Poor service, taking a long time and neck-snapping service costs will create a negative image for the government. Services to the community in regional government are carried out through systematic bureaucratic levels. Starting from village apparatus organizations, sub-district governments, district/city governments and assisted by several regional technical institutions and regional agencies. In terms of services provided by government bureaucracy in Indonesia, this is a general matter and there have been many cases of slow and long-winded administrative completion of matters. Within the regional government there is the lowest level of government, namely the village/sub-district organization. The village/kelurahan is the working area of ​​the village head/lurah as a sub-district apparatus that is subordinate to and responsible to the sub-district head. The empirical facts that apply explain that it is a common thing in a Regional Government that the furthest villages/districts that exist, do not have too far a distance from the center of government in the sense that they can be reached in a shorter time compared to the distance of sub-districts/villages in a Regency Government. .