STANDAR PROSEDUR CHECK-IN DAN CHECK-OUT PADA HOTEL DUTA SYARI’AH PALEMBANG

Abstract

The front office is a department in hospitality that plays a role in the running of a hotel. For example, services provided are handled check-in and check-out guests who will stay at the hotel. Check-in and check-out are only in-hotel facilities but also a service standard and service quality when handling the correct check-in and check-out. This study aims to analyze the tunes and responsibilities of a receptionist, how to handle the Check-in process in accordance whit the procedure with alacrity, how to handle the check-out process in accordance whit the procedures swiftly in the Hote Duta Syari’ah Palembang. The research method is conducted with the aim of observing directly (fieldwork practice) and asking directly to the party concerned. The results of this study indicate that the receptionist of Duta Syari’ah Palembang hotel is guided by standard operating procedure standard (SOP) in handling the Check-in process and Check-out guest which aims to from uniformity in service and also produce satisfying service of guests.